Terms and Conditions
Last updated: May, 26, 2026
By using our website, placing an order, booking a consultation, purchasing a service, or otherwise engaging with us, you agree to these Terms and Conditions.
1. Company information
This website is operated by:
DResearch Lab Limited
51 Bracken Road
Dublin D18 CV48
Ireland
Email: info@dresearchlab.com
Throughout these Terms, “we”, “us”, and “our” refer to DResearch Lab Limited. “You” and “customer” refer to the person, company, or organisation using our website, placing an order, or purchasing our products or services.
2. Scope of these Terms
These Terms apply to:
Website use
Online orders
Consulting services
Calibration services
Technical support services
Research and development services
Digital products or digital services, where applicable
Physical products, where applicable
Any other service provided by DResearch Lab Limited
Additional written terms, quotations, proposals, project scopes, or service descriptions may also apply to specific purchases or services. If there is a conflict between these Terms and a specific written agreement signed or expressly accepted by both parties, the specific written agreement will take priority.
3. Our services
DResearch Lab Limited provides professional services including, but not limited to, consulting, display calibration, image sensor and display evaluation, technical advice, research and development, workflow review, equipment advice, and related specialist services.
Unless explicitly stated otherwise, consultations and advisory services are provided as professional guidance based on the information available at the time. They do not guarantee a specific commercial, technical, operational, creative, or financial outcome.
You are responsible for deciding whether and how to apply any advice, recommendation, technical suggestion, workflow suggestion, calibration result, or service output we provide.
4. Website information
We aim to provide accurate and useful information on our website, product pages, service pages, quotations, and communications. However, technical information, specifications, product compatibility, prices, availability, tax calculations, and service descriptions may change over time.
We may update, correct, amend, or remove website content at any time without prior notice.
You should contact us before purchasing if a specific feature, compatibility requirement, deadline, technical standard, or service outcome is essential to your decision.
5. Orders and bookings
When you place an order or book a service through our website, you agree to provide complete, accurate, and up-to-date information.
We may reject or cancel an order where:
Information provided is incomplete, inaccurate, or suspicious
Payment is not completed or is reversed
The product or service is unavailable
There has been an error in pricing, tax calculation, or description
The order appears fraudulent or unlawful
We are unable to provide the requested service
The requested service falls outside our expertise or business scope
An order is not accepted until we confirm acceptance or begin processing the order.
6. Prices and taxes
Prices are shown on the website or in a written quotation.
Unless stated otherwise, prices may include or exclude VAT depending on the customer’s location, tax status, and the nature of the product or service.
For customers in Ireland, the European Union, and other jurisdictions, taxes may be calculated at checkout according to applicable tax rules. You are responsible for providing accurate billing, location, VAT, and tax information.
We reserve the right to correct pricing or tax calculation errors before accepting an order.
7. Payment
Payment must be made using the payment methods available at checkout or otherwise agreed in writing.
Online payments may be processed by third-party payment providers, including Stripe. We do not store full payment card details on our systems. Your payment details are handled directly by the relevant payment provider.
Your order or booking may not be confirmed until payment has been successfully received.
8. Consultations and service delivery
Consultations may be provided online, by video call, by phone, by email, or by another agreed method.
For booked consultations, we will make reasonable efforts to arrange the session within the stated timeframe or as otherwise agreed. Availability may vary depending on workload, scheduling, customer responsiveness, and the nature of the service.
You are responsible for attending the scheduled session on time and for providing any information, files, access, equipment details, or context reasonably required for the service.
If you do not provide the required information or attend the scheduled consultation, we may be unable to provide the service, and this may affect your right to reschedule, cancel, or receive a refund.
9. Customer responsibilities
You agree to:
Provide accurate and complete information
Ensure that any files, materials, or data you provide are lawful and do not infringe third-party rights
Cooperate reasonably so we can provide the service
Attend booked sessions on time
Ensure your own equipment, software, network, and environment are suitable for remote services
Make your own decisions based on professional advice received
Comply with applicable laws and regulations
You are responsible for backing up any data, files, settings, software configurations, LUTs, profiles, device settings, project files, or system configurations before applying any technical changes or recommendations.
10. Rescheduling consultations
If you need to reschedule a consultation, you must contact us as soon as possible at:
We may allow rescheduling at our discretion, subject to availability.
Unless otherwise stated on the service page, rescheduling requests made less than 24 hours before the scheduled consultation may be treated as late cancellations.
If you fail to attend a scheduled consultation without reasonable notice, the consultation may be considered delivered, and no refund may be due.
11. Cancellations and refunds for services
Many of our services involve professional time, scheduling, preparation, research, consultation, calibration work, technical review, or custom advice. For that reason, refunds for services are limited.
For services, consultations, calibration services, custom technical work, research, and other personalised services:
Once the service has been delivered, fully performed, started, or substantially prepared, refunds are not normally available.
Refunds are not available simply because you changed your mind after the service has started or been delivered.
Refunds are not available where you fail to attend a booked consultation without sufficient notice.
Refunds are not available where the service was provided based on information you supplied and that information was incomplete, inaccurate, or misleading.
Refunds are not available for custom, personalised, or bespoke work once work has begun.
If you are a consumer located in the European Union, you may have a legal right to cancel certain online purchases within 14 days. For services, you may request that we begin providing the service before the end of the 14-day cancellation period.
If you request that we begin providing a service during the 14-day cancellation period, you acknowledge that:
You may lose your right to cancel once the service has been fully performed.
If you cancel after work has started but before the service has been fully performed, you may be required to pay for the work already performed.
If the service has been fully performed with your prior express consent and acknowledgement, no refund may be due.
Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.
12. Digital products and downloadable content
If we provide digital products, downloadable files, LUTs, reports, templates, documents, software-related materials, training material, or other digital content, additional terms may apply.
Where digital content is supplied immediately after purchase, you may be asked to consent to immediate delivery and acknowledge that your cancellation right may be lost once delivery begins, where permitted by law.
Digital products are not refundable once downloaded, accessed, delivered, or made available, except where required by law.
13. Physical products
If we sell physical products, estimated delivery times are provided for guidance only and are not guaranteed unless expressly agreed in writing.
You are responsible for providing accurate shipping details. We are not responsible for delays or failed delivery caused by incorrect information, customs procedures, courier delays, force majeure events, or circumstances outside our reasonable control.
For physical products, your statutory consumer rights continue to apply, including rights relating to faulty, damaged, or misdescribed goods.
14. Faulty goods or defective services
Nothing in these Terms removes or limits rights you may have under applicable consumer law.
If you believe a product is faulty or a service has not been provided with reasonable care and skill, contact us at:
You should include your order number, a description of the issue, supporting evidence where relevant, and your preferred resolution.
We may ask for additional information to assess the issue.
15. Service limitations
Professional advice, consulting, calibration, testing, and technical services may depend on many factors outside our control, including:
Customer equipment
Environmental conditions
Display or device limitations
Manufacturer firmware or software changes
Measurement device accuracy
Third-party software behaviour
Operating system changes
Incorrect settings or user changes
Network conditions
Room conditions
Incomplete or inaccurate customer information
We do not guarantee that a consultation, calibration, workflow recommendation, or technical suggestion will resolve every issue or achieve a specific result unless expressly agreed in writing.
16. Compatibility and technical advice
Where we provide advice about products, software, hardware, standards, workflows, or compatibility, this advice is based on the information available at the time.
Manufacturers may change specifications, firmware, software, hardware revisions, licensing terms, or feature support without notice.
You should verify critical compatibility requirements with the manufacturer, vendor, or relevant technical documentation before purchasing third-party products or making business-critical decisions.
17. Intellectual property
All content on our website, including text, images, graphics, videos, logos, product names, service descriptions, documents, charts, software-related materials, downloadable files, and other materials, is owned by or licensed to DResearch Lab Limited unless stated otherwise.
You may not copy, reproduce, distribute, modify, publish, sell, license, or exploit our content without prior written permission, except where permitted by law.
Purchasing a service, consultation, report, or digital product does not transfer ownership of our intellectual property unless expressly agreed in writing.
18. Licence to use deliverables
Where we provide reports, calibration files, technical documents, recommendations, LUTs, templates, or other deliverables, you receive a limited, non-exclusive, non-transferable licence to use those deliverables for your own personal or internal business purposes, unless otherwise agreed in writing.
You may not resell, redistribute, publish, sublicense, or commercially exploit deliverables unless we have expressly agreed this in writing.
19. User-provided materials
If you provide files, data, images, video, audio, measurement data, project files, screenshots, device settings, or other materials, you confirm that you have the right to provide them to us and that our use of them for the requested service will not infringe any third-party rights or breach any law.
You grant us the right to use those materials solely as needed to provide the requested service, communicate with you, maintain business records, and comply with legal obligations.
20. Confidentiality
We will take reasonable steps to treat confidential customer information with care.
However, information will not be considered confidential if it:
Is already public
Was known to us before you provided it
Is independently developed by us
Is received lawfully from another source
Must be disclosed by law, court order, regulator, or legal process
If you require a formal non-disclosure agreement, this must be agreed in writing before you provide confidential material.
21. Website accounts
If account registration is available, you are responsible for keeping your login details secure and for all activity under your account.
You must notify us immediately if you suspect unauthorised access to your account.
We may suspend or terminate accounts that are used unlawfully, fraudulently, abusively, or in breach of these Terms.
22. Prohibited use
You must not use our website or services:
For unlawful purposes
To infringe intellectual property rights
To upload malware, harmful files, or malicious code
To attempt unauthorised access to our systems
To interfere with website operation or security
To harass, abuse, threaten, or defame others
To provide false, misleading, or fraudulent information
To reverse engineer, copy, or misuse our content or deliverables
We may restrict, suspend, or terminate access where we reasonably believe these Terms have been breached.
23. Third-party services
Our website and services may rely on or link to third-party platforms, including payment processors, video call providers, analytics tools, hosting providers, courier services, software vendors, embedded media platforms, and other service providers.
We are not responsible for third-party websites, services, software, policies, outages, errors, price changes, or decisions.
Your use of third-party services may be subject to their own terms and privacy policies.
24. Limitation of liability
To the fullest extent permitted by law, DResearch Lab Limited will not be liable for:
Indirect, incidental, special, or consequential loss
Loss of profit, revenue, business, opportunity, goodwill, or reputation
Loss of data, files, settings, configurations, or software
Business interruption
Third-party product, software, hardware, or service failures
Losses caused by incomplete, inaccurate, or misleading information provided by you
Losses caused by actions you take after receiving advice or recommendations
Our total liability for any claim relating to a product or service will not exceed the amount paid by you for the specific product or service giving rise to the claim, except where liability cannot legally be limited.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.
25. Indemnity
If you are using our services on behalf of a business, company, organisation, or professional project, you agree to indemnify DResearch Lab Limited against losses, claims, damages, liabilities, costs, and expenses arising from:
Your breach of these Terms
Your unlawful use of our website or services
Materials or information you provide
Your infringement of third-party rights
Your misuse of advice, deliverables, files, or technical recommendations
26. Force majeure
We will not be liable for delay or failure to perform where caused by events outside our reasonable control, including power failures, internet outages, illness, strikes, supply chain disruption, acts of government, war, civil unrest, natural disasters, fire, flood, cyberattacks, platform outages, payment processor outages, or other events beyond our control.
27. Termination
We may suspend or terminate access to our website, services, accounts, or pending work if:
You breach these Terms
Payment is not received
You provide false or misleading information
You act abusively or unlawfully
Continuing the service would create legal, technical, security, ethical, or commercial risk
We are unable to provide the service for reasons outside our reasonable control
Termination does not affect rights or obligations that arose before termination.
28. Privacy
We process personal data according to our Privacy Policy.
By using our website or purchasing from us, you acknowledge that we will process personal data as described in our Privacy Policy.
29. Complaints and dispute resolution
If you have a complaint, contact us first at:
Please include your name, order number if applicable, a clear description of the issue, and your preferred resolution.
We will try to resolve complaints fairly and within a reasonable time.
Consumers may also have the right to contact relevant consumer protection bodies or data protection authorities depending on the nature of the complaint and their location.
30. Governing law and jurisdiction
These Terms are governed by the laws of Ireland.
Subject to any mandatory consumer rights that may apply in your country of residence, disputes will be subject to the courts of Ireland.
If you are a consumer resident in the European Union, you may also have mandatory rights under the laws of your country of residence.
31. Changes to these Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or purchase of products or services after changes are posted means you accept the updated Terms.
32. Contact
For questions about these Terms, contact:
DResearch Lab Limited
51 Bracken Road
Dublin D18 CV48
Ireland
Email: info@dresearchlab.com