Privacy Policy
Last updated: May, 26, 2026
This Privacy Policy explains how DResearch Lab Limited collects, uses, stores, and protects personal data when you visit our website, contact us, place an online order, purchase services, book consultations, or otherwise interact with us.
DResearch Lab Limited is an Irish company offering professional services, consulting, calibration, research and development, digital content, products, and related services to customers in Ireland, the European Union, and internationally.
1. Who we are
The data controller responsible for your personal data is:
DResearch Lab Limited
51 Bracken Road
Dublin D18 CV48
Ireland
Email: info@dresearchlab.com
For privacy-related questions, requests, or complaints, you can contact us at:
2. Personal data we collect
We may collect and process the following categories of personal data.
Information you provide directly
When you contact us, place an order, request a consultation, create an account, or communicate with us, we may collect:
Name
Email address
Phone number, if provided
Billing address
Shipping address, if applicable
Company name, if applicable
VAT or tax details, where relevant
Order details
Consultation booking details
Messages, enquiries, support requests, and correspondence
Information you provide in forms, emails, or other communications
Order and service information
When you purchase products or services, we may process:
Products or services purchased
Order value
Invoice details
Delivery information, where applicable
Consultation details
Service notes required to provide the requested service
Customer support history
Payment information
We do not store full payment card details on our systems.
Payments are processed by third-party payment providers, including Stripe. When you make a payment, your payment details are provided directly to the payment provider. We may receive limited payment-related information, such as payment status, transaction reference, amount paid, billing details, and fraud or verification signals, but we do not receive or store your full card number.
Stripe processes payment data according to its own privacy policy and legal terms.
Website and technical data
When you visit our website, we may automatically collect limited technical data, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Date and time of visit
Approximate location derived from IP address
Cookie identifiers
Website usage and interaction data
This data may be collected through server logs, cookies, analytics tools, security tools, and similar technologies.
3. How we use your personal data
We use personal data for the following purposes:
To process and fulfil orders
To provide consulting, calibration, support, and other services
To communicate with you about orders, bookings, enquiries, and services
To issue invoices, receipts, and tax documentation
To manage customer accounts
To deliver digital or physical products, where applicable
To arrange consultations or service appointments
To respond to support requests and technical enquiries
To improve our website, products, and services
To maintain website security and prevent fraud or abuse
To comply with legal, accounting, tax, and regulatory obligations
To manage business records
To send service-related communications
To send marketing communications, where permitted by law or where you have consented
We do not sell your personal data.
4. Legal bases for processing
Where the General Data Protection Regulation applies, we rely on the following legal bases.
Contract
We process personal data where necessary to provide products or services you have requested, process orders, deliver services, manage consultations, or take steps before entering into a contract with you.
Legal obligation
We process certain data where required by law, including accounting, taxation, invoicing, consumer protection, and regulatory obligations.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:
Responding to enquiries
Managing customer relationships
Improving our services
Securing our website and systems
Preventing fraud
Keeping business records
Handling legal claims or disputes
Consent
We rely on consent where required, including for certain cookies, analytics, marketing communications, or optional processing activities. You may withdraw consent at any time.
5. Online orders
Our website may use e-commerce functionality, including WooCommerce, to process online orders.
When you place an order, we collect the information necessary to process that order, including your name, billing details, shipping details if applicable, email address, order contents, tax information, and transaction status.
This information is used to fulfil the order, issue invoices, provide customer support, comply with tax obligations, and maintain business records.
6. Consultations and professional services
If you book or request a consultation or professional service, we may process the information needed to understand your request and provide the service. This may include project details, technical requirements, business information, files or materials you choose to provide, communication history, and notes related to the service.
Please avoid sending unnecessary sensitive personal data unless specifically requested and relevant to the service.
7. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device. Some cookies are necessary for the website to function, such as shopping cart, checkout, security, and session cookies. Other cookies may be used for analytics, performance, preferences, embedded content, or marketing.
We may use:
Strictly necessary cookies
Functional cookies
Analytics cookies
Performance cookies
Security cookies
Marketing or tracking cookies, where applicable
Non-essential cookies will only be used where required consent has been obtained. You can manage or withdraw cookie consent through the cookie settings on our website, where available, or through your browser settings.
Disabling some cookies may affect website functionality, including shopping cart, checkout, account login, and security features.
8. Analytics and website measurement
We may use analytics tools to understand how visitors use our website, improve performance, diagnose technical issues, and improve content and services.
Analytics data may include pages visited, approximate location, browser type, device type, referral source, and interactions with the website. Where required, analytics cookies or similar technologies will only be used with consent.
9. Marketing communications
We may send marketing communications if you have subscribed, requested information, purchased from us where permitted by law, or otherwise consented to receive such communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@dresearchlab.com
.
We will still send service-related messages where necessary, such as order confirmations, booking information, invoices, payment status updates, legal notices, or important service communications.
10. Who we share personal data with
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment processors, including Stripe
Website hosting providers
Email service providers
E-commerce and website platform providers
IT support and security providers
Analytics providers
Delivery or courier services, where applicable
Accounting, bookkeeping, tax, or legal advisers
Professional service providers assisting our business
Regulators, authorities, courts, or law enforcement where legally required
Third-party providers are only given the information necessary to perform their services. Where required, we use appropriate contractual safeguards.
11. International transfers
DResearch Lab Limited is based in Ireland, but we may provide services to customers internationally and may use service providers located outside Ireland or the European Economic Area.
Where personal data is transferred outside the EEA, we will take steps designed to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms under data protection law.
12. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods include:
Order and invoice records: retained as required for tax, accounting, and legal purposes
Customer correspondence: retained for as long as necessary to manage the relationship, provide support, and protect legal interests
Consultation and service records: retained for as long as necessary to provide the service, maintain business records, and handle follow-up or disputes
Marketing data: retained until you unsubscribe or withdraw consent
Website logs and security records: retained for a limited period unless needed for security, fraud prevention, or legal purposes
We may retain certain information longer if required by law, necessary for legal claims, or needed to resolve disputes.
13. How we protect personal data
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure systems, encryption where appropriate, secure payment processing through third-party providers, monitoring, backups, and limiting access to personal data to those who need it for business purposes.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Your data protection rights
Depending on your location and applicable law, you may have the following rights:
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to complain to a data protection authority
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
15. Complaints
If you are located in Ireland or the European Union and believe your data protection rights have been infringed, you have the right to complain to a supervisory authority.
In Ireland, the supervisory authority is:
Data Protection Commission
Website: www.dataprotection.ie
We encourage you to contact us first so we can try to resolve your concern.
16. Third-party websites and services
Our website may contain links to third-party websites, embedded content, videos, payment pages, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing personal data to them.
17. Children’s privacy
Our website, products, and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at info@dresearchlab.com
and we will take appropriate steps to delete it where required.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or data processing practices.
The updated version will be posted on this page with a revised “Last updated” date.
19. Contact us
For questions about this Privacy Policy or how we process personal data, contact:
DResearch Lab Limited
51 Bracken Road
Dublin D18 CV48
Ireland
Email: info@dresearchlab.com